Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโ€™ll also need the receipt or proof of purchase.

To start a return, you can contact us at ayaanmalik310111@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, weโ€™ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ayaanmalik310111@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโ€™ll also need the receipt or proof of purchase.


Refunds
We will notify you once weโ€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youโ€™ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weโ€™ve approved your return, please contact us at ayaanmalik310111@gmail.com.

RETURN & REFUND POLICY โ€” DEWPOINT BEAUTYโ„ขย In accordance with the Consumer Protection Act 68 of 2008 (South Africa)

1. YOUR RIGHTS UNDER THE CONSUMER PROTECTION ACT

As a South African consumer, you are protected under the CPA. This policy does not limit your statutory rights.

2. 5-DAY COOLING-OFF PERIOD (Direct Marketing)

If you purchased this product as a result of direct marketing (e.g. social media ads, email campaigns), you have the right to cancel the purchase withinย 5 business daysย of receiving the product, with no penalty, in accordance with Section 16 of the CPA.

3. 6-MONTH IMPLIED WARRANTY (Section 5)ย If the product is found to be defective, unsafe, or not fit for purpose within this period, you may:

  • Have the productย repaired
  • Receive aย replacement
  • Receive aย full refund

This applies to manufacturing defects only.

4. GENERAL RETURNS & EXCHANGES

We accept returns under the following conditions:

  • The return request is made withinย 7 daysย of delivery
  • The product isย unused, undamaged, and in itsย original packaging
  • Proof of purchase (order confirmation or receipt) is provided
  • The product hasย not been used on broken, irritated, or infected skin

5. NON-RETURNABLE ITEMS

For hygiene and safety reasons, weย cannot accept returnsย if:

  • The product has been used directly on skin
  • The original packaging has been opened and the hygiene seal broken (unless the product is defective)
  • The product has been damaged due to misuse, negligence, or failure to follow instructions

6. DEFECTIVE PRODUCTS

If your CALM LIFTโ„ข device arrives damaged or stops functioning within 3ย monthsย of purchase due to a manufacturing defect, contact us immediately. We will assess the defect and offer a repair, replacement, or refund at no cost to you, as required by Section 56 of the CPA.

Note: Damage caused by misuse, dropping, water exposure beyond the product's rated capacity, or unauthorized modifications is not covered.

7. HOW TO INITIATE A RETURN

To start a return, contact us at: ๐Ÿ“งย [your email address]ย ๐Ÿ“ฑย [your contact number]

Please include your order number, reason for return, and photos if the product is defective. We will respond withinย 2โ€“3 business days.

8. REFUND PROCESSING

Approved refunds will be processed withinย 7โ€“10 business daysย to your original payment method. Shipping costs are non-refundable unless the return is due to a defect or our error.

9. SHIPPING OF RETURNS

  • If the return is due to aย defect or our error, we will cover the return shipping cost.
  • If the return is aย change of mindย (within the 7-day window), the customer is responsible for return shipping costs.

10. DISPUTE RESOLUTION

If you are not satisfied with our resolution, you may contact theย National Consumer Commission (NCC): ๐ŸŒ www.thencc.org.za ๐Ÿ“ž 012 428 7000

This policy was last updated: August 2026. Velvet Glow reserves the right to update this policy in line with changes to South African consumer law.

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