RETURN & REFUND POLICY — CALM CERVIX™

In accordance with the Consumer Protection Act 68 of 2008 (South Africa)

1. YOUR RIGHTS UNDER THE CONSUMER PROTECTION ACT

As a South African consumer, you are protected under the CPA. This policy does not limit your statutory rights.

2. 5-DAY COOLING-OFF PERIOD (Direct Marketing)

If you purchased this product as a result of direct marketing (e.g. social media ads, email campaigns), you have the right to cancel the purchase within 5 business days of receiving the product, with no penalty, in accordance with Section 16 of the CPA.

3. 6-MONTH IMPLIED WARRANTY (Section 56)

All products sold by Velvet Glow carry an implied warranty of 6 months from the date of delivery. If the product is found to be defective, unsafe, or not fit for purpose within this period, you may:

• Have the product repaired
• Receive a replacement
• Receive a full refund

This applies to manufacturing defects only.

4. GENERAL RETURNS & EXCHANGES

We accept returns under the following conditions:

• The return request is made within 7 days of delivery
• The product is unused, undamaged, and in its original packaging
• Proof of purchase (order confirmation or receipt) is provided
• The product has not been used on broken, irritated, or infected skin

5. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we cannot accept returns if:

• The product has been used directly on skin
• The original packaging has been opened and the hygiene seal broken (unless the product is defective)
• The product has been damaged due to misuse, negligence, or failure to follow instructions

6. DEFECTIVE PRODUCTS

If your Calm Cervix™ device arrives damaged or stops functioning within 6 months of purchase due to a manufacturing defect, contact us immediately. We will assess the defect and offer a repair, replacement, or refund at no cost to you, as required by Section 56 of the CPA.

Note: Damage caused by misuse, dropping, water exposure beyond the product's rated capacity, or unauthorized modifications is not covered.

7. HOW TO INITIATE A RETURN

To start a return, contact us at:

📧 [your email address]
📱 [your contact number]

Please include your order number, reason for return, and photos if the product is defective. We will respond within 2–3 business days.

8. REFUND PROCESSING

Approved refunds will be processed within 7–10 business days to your original payment method. Shipping costs are non-refundable unless the return is due to a defect or our error.

9. SHIPPING OF RETURNS

• If the return is due to a defect or our error, we will cover the return shipping cost.
• If the return is a change of mind (within the 7-day window), the customer is responsible for return shipping costs.

10. DISPUTE RESOLUTION

If you are not satisfied with our resolution, you may contact the National Consumer Commission (NCC):

🌐 www.thencc.org.za
📞 012 428 7000

This policy was last updated: August 2026. Velvet Glow reserves the right to update this policy in line with changes to South African consumer law.